What Mrs. Henson heard from her garage was the sound of one of the springs breaking.
We removed both extension springs and installed a new pair. Then we operated the door a few times to make appropriate adjustments to the system. We resolved a few minor issues by carrying out regular maintenance tasks: tightening into place, applying lubrication, and the like. Once we were done, the door was fully functioning again and, more importantly, perfectly safe to use.
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* $29 service call - deducted from the service
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